Credit Control Agent
CheckatradeHome Services company
LakesideMid
Brookfield Corporation
Sales & Account Management
About the role
TL;DR
Resolve payment issues and support trade members' financial health.
- •As our Credit Control Agent, you'll help keep things running smoothly behind the scenes.
- •This isn't just about chasing payments.
- •It's about helping our trade members stay financially healthy, supported, and active on the platform.
- •Key Responsibilities Making and receiving calls from existing trade members to resolve payment issues.
- •Setting up direct debits, processing card payments, and agreeing on realistic payment terms.
- •Listening carefully, solving problems, and removing barriers to payment, with empathy and a commercial mindset.
- •Keeping accurate records across systems like Zuora and Salesforce.
- •Supporting team goals while delivering top-class service that builds trust and gets results.
- •Requirements A confident, clear phone manner and the ability to negotiate with care and tact.
- •Great at conflict resolution and de-escalation.
- •A positive, proactive attitude and a genuine desire to help people.
- •Strong admin skills and great attention to detail when recording data.
- •Flexibility to adapt to process changes and a cool head when things get busy.
- •The ability to work well in a team, with empathy, resilience, and a people-first approach.
- •Experience in a credit control, customer service or billing environment is a bonus but not essential.
- •Full training is provided.
Required skills
Customer Service
Nice-to-have skills
Sales
Domain expertise
fintech
Benefits & perks
Competitive salary + commission (role dependent), Employee Share Program, Health, well-being and learning support, Gym membership, Smart Tech Scheme and Cycle Scheme, Birthday/Special day leave, Buy & sell holiday scheme, 1 week’s paid charity leave and much more!