Senior Group Manager, Customer Success

Lead and develop a team of Customer Success Managers.

• •Lead and develop a team of Customer Success Managers to maximize engagement and retention.
• •Key Responsibilities Hire, develop, and retain a team of high-performing Customer Success Managers.
• •Partner with the Customer Success Director to monitor team performance and optimize procedures.
• •Coach Customer Success Managers to maximize member engagement and customer retention.
• •Requirements 10+ years of work experience in a high-growth, fast-paced environment. 5+ years of management experience.
• •Experience in employer-sponsored health benefits space required.