Technical Support Engineer - Tier 3
DeputyWorkforce Management company
Sydney, AustraliaSenior
IVP
OpenView
Express Services
Square Peg Capital
EVP
Software Engineering
About the role
TL;DR
Provide advanced technical support and troubleshoot complex issues for a SaaS platform.
- •Deputy is seeking a Technical Support Engineer
- •Tier 3 to provide advanced technical support for their SaaS workforce management platform.
- •This role acts as the final escalation point for complex customer issues, requiring deep technical investigation and troubleshooting.
- •Key Responsibilities Provide advanced technical support for the Deputy ecosystem and related integrations.
- •Troubleshoot and resolve complex technical issues across APIs, integrations, workflows, and customized customer configurations.
- •Perform technical analysis including log review, API troubleshooting, data validation, and root cause identification.
- •Collaborate closely with Product and Engineering teams to investigate product defects and platform behavior.
- •Support strategic enterprise customers requiring high-touch technical engagement.
- •Requirements 5+ years of experience supporting SaaS platforms in a technical support environment.
- •Strong troubleshooting and debugging skills across APIs, integrations, web technologies, and SaaS platforms.
- •Experience working with REST APIs, JSON, JavaScript.
- •Ability to manage complex escalations and communicate effectively with both technical and non-technical stakeholders.
- •Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience preferred.
Required skills
REST APIJavaScript
Nice-to-have skills
JiraConfluenceSlack
Domain expertise
productivity
Tech stack
REST APIJavaScriptJiraConfluenceSlack
