FedRamp Customer Success Manager
Magnet ForensicsDigital Forensics company
United StatesSenior
In-Q-Tel
Accelerator Centre
Canadian Shield Capital
Jim Balsillie
Thoma Bravo
Sales & Account Management
About the role
TL;DR
Owns and leads relationships with high-value U.S. federal customers in FedRAMP environments.
- •Magnet Forensics is seeking a highly experienced, strategic, and customer-obsessed FedRamp Customer Success Manager (CSM) to own and lead relationships with our most complex, high-value, and mission-critical customers.
- •This role will support U.S. federal customers operating in FedRAMP‑authorized environments.
- •Key Responsibilities Own executive-level relationships within FedRamp accounts, including regular engagement with C-suite and senior leadership stakeholders.
- •Lead complex customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio, ensuring successful deployment and accelerated time-to-value.
- •Serve as a subject-matter expert on Magnet’s products, services, workflows, and use cases across digital forensics and investigative environments.
- •Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services.
- •Requirements Proven experience managing strategic, high-value, enterprise or public-sector customer relationships, including direct engagement with C-level executives.
- •Deep understanding of complex software products, technical workflows, and enterprise environments.
- •Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law-enforcement technology domains.
- •Must possess an active U.S.
- •Government Security Clearance (Secret or higher).
Required skills
Customer SuccessAccount ManagementSalesforceRisk ManagementPresentation Skills
Domain expertise
governmentcybersecurity
Tech stack
Salesforce