Senior Solutions Architect

Design and implement technical architecture for Cresta solutions.

• •The Senior Solutions Architect role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems.
• •Key Responsibilities Leveraging domain expertise in Customer Experience (CX) and related ecosystems.
• •Owning the Technical Architecture blueprint from pre-sales to post-sales.
• •Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach.
• •Post-sales: supporting the technical implementation team to help get customers up and running on Cresta.
• •Collaborating with Sales, Product, Marketing, and Engineering to meet customer needs.
• •Requirements Experience with Telephony and Contact Center Infrastructure.
• •Good understanding of integration options, APIs, iPaaS, UI Integrations.
• •Highly experienced with AWS, GCP, Salesforce.
• •Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems.