Senior Manager, Workforce Management

Lead analytics and workforce planning for a large Patient Care Coordinator organization.

• •Lead analytics and workforce planning for a 400+ Patient Care Coordinator organization, driving performance, forecasting, and reporting to optimize operations and patient experience.
• •Key Responsibilities Own analytics and reporting for PCC operations, building dashboards and KPIs.
• •Lead forecasting, scheduling, and intraday workforce management across channels.
• •Implement WFM best practices and leverage WFM platforms for automation.
• •Partner with leaders to translate insights into operational improvements and track budget performance.
• •Requirements Experience building operational analytics, dashboards, and performance tracking.
• •Experience with workforce planning, forecasting, and scheduling.
• •Familiarity with WFM platforms like Genesys and ServiceNow and strong Excel skills.