Senior Renewals Specialist

Manage customer renewals to ensure high retention rates.

• •Manage the renewal process for our security software products, ensuring high customer retention rates.
• •Key Responsibilities Manage the renewal process for high-value, complex customer accounts.
• •Apply a consultative approach to mitigate churn risks and identify growth opportunities.
• •Build and maintain meaningful relationships with clients to understand their needs.
• •Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders.
• •Leverage usage analytics and customer health data to forecast risks and opportunities.
• •Requirements Well-rounded background in sales, customer success, and/or account management.
• •Specific experience in managing customer renewals.
• •Passion for delivering exceptional service.
• •Strong analytical and negotiation skills.