Senior Enterprise Customer Success Manager
CartaEquity Management company
New York, United StatesUp to $153,000 - $181,000 SF and NYSenior
Andreessen Horowitz
Lightspeed Venture Partners
Spark Capital
Tribe Capital
Union Square Ventures
Silver Lake
Sales & Account Management
About the role
TL;DR
Drive success and health of assigned clients by developing strategies to increase engagement and mitigate churn.
- •Join Carta's Enterprise Customer Success team to manage top private customers.
- •Key Responsibilities Own client success and health by developing strategies to increase engagement and mitigate churn.
- •Become a trusted advisor by delivering value and sharing best practices.
- •Drive product adoption and usage of Carta throughout the customer journey.
- •Requirements Strong verbal and written communicator with experience in a SaaS environment.
- •Experienced negotiator with high EQ and proven ability to build and manage relationships.
- •Diplomacy, tact, and poise under pressure, and a high tolerance for ambiguity.
Required skills
NegotiationCustomer Success
Nice-to-have skills
Technical LeadershipProduct ManagementProject ManagementBusiness Development
Domain expertise
fintech