Retention Officer (German)
capital.comOnline Trading company
London, United KingdomMid
VP Capital
Sales & Account Management
About the role
TL;DR
Build relationships with Swiss clients, provide market insights, and drive retention.
- •We are a leading trading platform ambitiously expanding globally.
- •This role is crucial for building lasting relationships with Swiss clients, turning first-time traders into long-term partners by providing market insight and solving problems.
- •Key Responsibilities Build lasting relationships with Swiss clients by understanding their trading goals and tailoring support.
- •Deliver timely market insights to help clients make informed decisions.
- •Own client issues end-to-end, coordinating across teams to resolve problems quickly.
- •Drive retention and reactivation through proactive outreach and personalized engagement.
- •Hit monthly targets for client satisfaction, portfolio activity, and retention metrics.
- •Requirements Fluent in German (Italian is a strong plus).
- •Understanding of CFD trading, financial markets, and risk.
- •Analytical and problem-solving ability.
- •Clear communicator in writing and conversation.
- •Comfortable with shift rotation (morning/afternoon).
Required skills
Risk ManagementExcel
Domain expertise
fintech
Tech stack
Excel