Customer Support
Candid HealthRevenue Cycle company
San Francisco, United States$70,000 - $125,000Mid
Oak HC/FT
8VC
Y Combinator
First Round Capital
Sixth Street Growth
Operations & Strategy
About the role
TL;DR
Provide best-in-class support to customers and contribute to the operations of a developing department.
- •Candid Health is building a platform to make medical billing easy.
- •The Customer Support team seeks a new member to join their 1-year-old team.
- •Key Responsibilities Provide high-quality support for billing/claims processing, product functionality, and feature requests.
- •Work cross-functionally to ensure quick and accurate ticket resolution.
- •Create SOPs, macros, and articles to improve internal efficiency.
- •Identify and prioritize improvement areas within the Support team and cross-functional collaboration.
- •Proactively improve the Support team's support quality.
- •Requirements 1-4 years of experience within healthtech support.
- •Familiarity with insurance claims processing is a bonus.
- •Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.
- •Excellent written communication skills.
- •Able to frequently interact with product and engineering teams.
Required skills
Customer ServiceTechnical Leadership
Domain expertise
healthtech
Benefits & perks
equity