Support Engineer (APAC - Weekends)
SupabaseBackend-as-a-Service company
RemoteMid
Accel
Coatue
Felicis Ventures
Y Combinator
Lightspeed Venture Partners
Peak XV Partners
Software Engineering
About the role
TL;DR
Provide developer support for Supabase, responding to and triaging technical issues.
- •Supabase is seeking Support Engineers to provide world-class developer support for users experiencing issues or seeking guidance with their Postgres development platform.
- •The role involves responding to support cases, triaging issues, and collaborating with product engineering teams.
- •Key Responsibilities Provide timely responses to support cases covering billing, pre-sales, optimization, and implementation questions.
- •Triage support cases, directing users to resources or escalating to relevant teams.
- •Monitor feedback channels like GitHub Issues & Discussions.
- •Identify opportunities for internal tooling to improve support efficiency.
- •Reproduce issues and improve test coverage if experienced.
- •Requirements 3+ years of experience in customer support, specifically developer support for technical customers.
- •Proficiency in SQL, ideally PostgreSQL, with comfort in complex queries.
- •Excellent communication skills and fluency in English.
- •Skilled in using Linux/Unix operating systems and the command line.
- •Experienced working with GitHub Issues and Discussions.
Required skills
SQLPostgreSQLLinuxGit
Nice-to-have skills
ReactVue.jsSvelteNode.js
Domain expertise
developer-tools
Benefits & perks
Fully Remote, ESOP, Tech Allowance, Health Benefits, Annual Off-Sites, Flexible Work, Professional Development
Tech stack
SQLPostgreSQLLinuxGitReactVue.jsSvelteNode.js