Engagement Manager, EU

Ensures success of Cradle's largest customers in protein R&D.

• •As an Engagement Manager within our Customer Success team, you'll ensure that Cradle's largest customers achieve success across their entire protein R&D portfolio.
• •Key Responsibilities Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption.
• •Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders.
• •Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact.
• •Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals.
• •Partner with Account Executives to expand Cradle's footprint across new business units and therapeutic areas.
• •Requirements Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. 5-7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences.
• •Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI.
• •Strong relationship-building, executive presence, crisp communication, and excellent organizational skills.
• •Comfortable presenting scientific and business insights to internal and external cross-functional audiences.