Analyst, Customer & Product Support
AlphaSense, Inc.Market Intelligence company
Pune, IndiaMid
Goldman Sachs
CapitalG
SoftBank Vision Fund 2
Viking Global Investors
BDT & MSD Partners
J.P. Morgan Growth Equity Partners
Operations & Strategy
About the role
TL;DR
Provide world-class customer support and product guidance to AlphaSense users.
- •We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense.
- •This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform.
- •Key Responsibilities Deliver a world-class customer experience.
- •Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues.
- •Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions.
- •Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed.
- •Requirements An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role.
- •You possess a customer-first mindset and enjoy working through complex problems to find solutions.
- •You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.
- •You have an interest in AI, technology and software applications.