Founding Account Manager

Ensure customers maximize value from AI scheduling and workforce management software.

• •Axle Health is seeking a Founding Account Manager to ensure customers maximize value from their AI scheduling and workforce management software.
• •This role involves owning customer relationships, driving adoption, and building scalable account management processes.
• •Key Responsibilities Own customer relationships end-to-end, conducting business reviews and monitoring account health.
• •Drive customer adoption and engagement with AI scheduling and route optimization tools.
• •Build Account Management playbooks, processes, and customer communication frameworks.
• •Monitor customer health metrics and usage data to proactively address issues.
• •Communicate customer insights cross-functionally to Product, Sales, and Operations teams.
• •Requirements 5+ years of B2B SaaS account management or Customer Success experience.
• •Proven ability to operate independently in unstructured environments and build processes from scratch.
• •Strong analytical skills with experience using customer data to drive decisions.