Enterprise Deployment Strategist

Lead technical deployment process and drive customer relationships during onboarding for mid-market and enterprise customers.

• •We're looking for an Enterprise Deployment Strategist to lead the technical deployment process and drive customer relationships during onboarding for our mid-market and enterprise customers.
• •Key Responsibilities Build customer relationships and guide technical deployment projects across all customer segments, with a focus on mid-market and enterprise.
• •Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams.
• •Develop and refine deployment best practices based on your product expertise.
• •Improve internal efficiencies and overall customer experience during deployment.
• •Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live.
• •Requirements 6+ years of experience in a customer-facing role supporting a technical product or service. implementation management and SaaS/AI experience are preferred.
• •Experience working with SQL, APIs and integrations You enjoy partnering with customers to drive outcomes: You take pride in guiding customers through the successful deployment of a SaaS/AI platform, translating their needs into practical solutions that deliver real business value.
• •You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done.
• •You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.