Customer Success Manager, SMB/Mid-Market

Lead customer relationships and drive value for high-growth startups and scaling companies.

• •Pulley is hiring an experienced Customer Success Manager to lead relationships with high-growth startups and scaling companies.
• •You'll own a book of 300+ strategic accounts and act as a strategic advisor.
• •Key Responsibilities Lead customer relationships and translate customer goals into adoption paths.
• •Serve as a strategic advisor by recommending best practices and strategies for deeper Pulley usage.
• •Lead business reviews to reinforce the value Pulley delivers and proactively address customer retention, renewal performance, and risk mitigation.
• •Partner cross-functionally with Product, Support, and Implementation to improve the customer journey and help inform Pulley's roadmap.
• •Map expansion opportunities with the customer to influence revenue opportunities.
• •Lead team initiatives or projects to improve CX operations and processes.
• •Requirements 5+ years of experience in customer success at SaaS companies working across SMB and Mid Market customers.
• •Experience owning a large, strategic book of business, including owning renewals and driving adoption within a high-growth, highly technical product.