Senior Customer Success Manager

Drive customer adoption and retention as a Senior Customer Success Manager.

• •As a Senior Customer Success Manager at FourKites, you will be instrumental in ensuring our clients achieve maximum value from our platform.
• •You will build strong relationships and drive adoption and retention.
• •Key Responsibilities Develop and maintain strong relationships with a portfolio of enterprise customers.
• •Drive customer adoption, satisfaction, and retention through proactive engagement.
• •Identify upsell and cross-sell opportunities within your customer base.
• •Act as a trusted advisor, providing strategic guidance on leveraging FourKites for business success.
• •Collaborate with internal teams to advocate for customer needs and ensure a seamless experience.
• •Requirements Proven experience in Customer Success, Account Management, or a related client-facing role.
• •Excellent communication, interpersonal, and presentation skills.
• •Strong understanding of SaaS products and customer lifecycle management.