Engineering Lead, Strategic Deals
DecagonConversational AI company
San Francisco, United States$200K – $400KLead
Accel
Andreessen Horowitz
Index Ventures
Coatue Management
Bain Capital Ventures
Ribbit Capital
Software Engineering
About the role
TL;DR
Lead technical build for strategic deals, working with customers and engineering teams.
- •Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- •Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
- •You'll own the technical build for 1–3 Strategic Deals end-to-end, operating like the founding CTO of each.
- •You'll work directly with the customer’s senior engineering and product leaders to figure out what they need for the deal to be successful.
- •Key Responsibilities Own the technical build end-to-end for a handful of Strategic Deals, from POC through close and into post-close stabilization Drive technical requirements directly with the customer’s engineering and product leaders, and build technical champions inside their organizations Identify technical risks early and de-risk them before they threaten the deal Dig past feature requests to the underlying problem, then scope solutions that generalize, turning bespoke deal requirements into durable improvements to the core Decagon product Tech-lead a pod of 1–3 Software Engineers per deal: set technical direction, own delivery, and mentor the engineers on your team Requirements A strong engineering leader or ex-technical founder with 5+ years of industry experience in software engineering Strong appetite for customer-facing work Comfort owning high-stakes accounts with significant ambiguity The ability to quickly assess how long different technical paths will take, weigh their risks, and choose between them under pressure Bonus: experience productionizing agentic systems
Required skills
PythonNode.jsAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxREST APIgRPCOpenAI APIAnthropic APIGemini API
Nice-to-have skills
LangChain
Domain expertise
aideveloper-tools
Benefits & perks
Medical, Dental, and Vision benefits for you and your family, Life Insurance and Disability Benefits, Retirement Plan (e.g., 401K, pension), Parental Leave, Fertility and family building benefits through Carrot, Monthly stipend to support your wellness, lifestyle, and work-life balance, Daily lunches and snacks in the office, Take what you need vacation policy
Tech stack
PythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxREST APIgRPCOpenAI APIAnthropic APIGemini APILangChain