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Site Automation Engineer
Bright MachinesAI Infrastructure company
Cork, IrelandSenior
BlackRock
NVIDIA
Microsoft
Eclipse
Jabil
Shinhan Securities
About the role
TL;DR
Owns the performance and reliability of robotic assembly systems at a major customer site.
- •The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site.
- •This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts.
- •Key Responsibilities Responsible for multiple robotic assembly systems deployed to a major tech customer Interacting with customer and customer manufacturing partner about performance of our equipment Collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development The primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads Use troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions Requirements 5 or more years in a customer-facing technical role Experience in an automation and robotics environment Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred Automation, robotics, and PLC experience
Required skills
Customer Service
Tech stack
Customer Service