Senior Customer Success Manager
BrandwatchSocial Media company
London, United KingdomSenior
Highland Europe
Nauta Capital
Partech Ventures
Sales & Account Management
About the role
TL;DR
Manage and grow customer accounts, driving product adoption and revenue.
- •{"about_the_role": "As a Sr.
- •Customer Success Manager, you will have an overall responsibility for managing and growing your portfolio of accounts spanning a variety of industries.
- •Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business/campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch\u2019s positive reputation.
- •Key to this role is the ability to articulate value, inspire and sell the future of Brandwatch.", "key_responsibilities": ["Develop a trusted advisor relationship with customer executive sponsors, such that all activities are closely aligned with the customer's business case and strategy, allowing the full potential of the Brandwatch solution to be realized.", "Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.", "Manage account renewals for your customer base, collaborating with account managers on quarterly business reviews, retention strategy and upsell initiatives.", "Identify opportunities for expanded use of the platform and integration into the accounts\u2019 business processes.", "Identify and escalate key customer product related requirements and manage customer expectations on an ongoing basis."], "requirements": ["2+ years relevant work experience in a customer facing role.", "Experience in developing and executing on Success Plans in collaboration with customers", "Excellent customer facing presentation, written, and oral communication skills.", "Advanced understanding of social media networks and social monitoring tools.", "Familiarity working with global customers across multiple teams and regions."]}
Required skills
Customer SuccessAccount ManagementSalesforceCRMPresentation SkillsSocial Media MarketingMarket Analysis
Nice-to-have skills
Jira
Domain expertise
martech
Tech stack
PythonJavaScriptSQLBashReactNode.jsDjangoFlaskFastAPISpringExpressRuby on Rails.NETASP.NETNestJSLaravelSymfonyGinEchoActixPhoenixMicroservicesPandasNumPySparkAirflowdbtTableauPower BILooker