Gestionnaire, Succès client
BrandwatchSocial Media company
Montreal, CanadaMid
Highland Europe
Nauta Capital
Partech Ventures
Sales & Account Management
About the role
TL;DR
Manage client success using digital engagement strategies.
- •As a Customer Success Manager, you will manage a large portfolio of clients using a tech-touch engagement model, prioritizing digital interactions.
- •Key Responsibilities Manage a large portfolio of Enterprise and Commercial clients.
- •Offer value through digital touchpoints like webinars and email campaigns.
- •Monitor and analyze client health metrics to reduce risks and increase product adoption.
- •Requirements 1-3 years of experience in customer success, account management, or similar role in a SaaS company.
- •Bilingual in French and English, or Spanish.
- •Experience in managing a large portfolio of accounts or in a scaled/tech-touch engagement model.
Required skills
Customer SuccessAccount Management
Nice-to-have skills
CRMProject Management
Tech stack
CRM