Training and Documentation Specialist
BranchAdTech company
United States$60K - $68KMid
New Enterprise Associates
Founders Fund
Playground Ventures
Ben Narasin
Pejman Mar Ventures
Zach Coelius
People / HR / Recruitment
About the role
TL;DR
Owns training and documentation for support teams and BPO partners.
- •We are seeking a motivated and detail-oriented Training and Documentation Specialist to join our Support team.
- •This role owns the training and documentation resources that enable our BPO partners and internal support teams to deliver accurate, consistent service.
- •Key Responsibilities Own the creation, revision, and maintenance of documentation and training materials across support channels Build and maintain courses in our LMS, manage enrollments for internal teams, and package training materials for BPO partners Write and maintain Zendesk macros and Help Center articles with the accuracy, clarity, and structure required to serve both customer self-service and AI-assisted resolution Run regular content audits to catch outdated, duplicative, or conflicting material Perform skill gap analyses and use support metrics to inform training priorities Requirements 3+ years of experience in training, documentation, QA, or support operations Demonstrated ability to build clear, engaging training content for diverse audiences Experience with LMS platforms Proficiency with documentation platforms such as Confluence and Zendesk Knowledge Experience writing content optimized for AI retrieval
Required skills
Confluence
Domain expertise
fintech
Benefits & perks
Market-leading medical, dental, and vision insurance, Stock options, Free Premium-Tier Origin Financial Wellness subscription, Monthly home-office stipend, 401k, 12-weeks paid parental leave, Flexible time off + sick and safe time, 11 paid company holidays, Branch@Branch Same Day Pay Option
Tech stack
Confluence