Incident Management
BounteousAI Consulting company
London, United KingdomSenior
New Mountain Capital
Mountaingate Capital
Operations & Strategy
About the role
TL;DR
Lead incident and problem management for critical financial platforms, ensuring stability and resilience.
- •We are seeking a highly skilled Incident Commander to join our Fintech operations team.
- •This role is critical in ensuring the stability, resilience, and continuous availability of our trading and financial platforms.
- •Key Responsibilities Lead and manage IT incidents, including identification, triage, resolution, documentation, and post-incident reviews for critical and high-severity issues.
- •Serve as the primary Incident Commander during major outages, ensuring swift coordination between technical teams and business stakeholders.
- •Own Problem Management lead root cause analysis (RCA), track problem records, and oversee corrective/preventive actions.
- •Actively participate in internal and external audit cycles, including SOC Type 1 & Type 2 audits and regulatory examinations.
- •Develop and manage Disaster Recovery (DR) Plans; lead DR testing exercises.
- •Requirements 8+ years of experience in Incident Management, Problem Management, and IT Operations within fintech, banking, or trading environments.
- •Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events.
- •Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).
- •Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).
- •Experience in audit support, process documentation, and working with internal/external auditors.
Required skills
SOC 2
Domain expertise
fintech