Application Support Engineer
BounteousAI Consulting company
London, United KingdomSenior
New Mountain Capital
Mountaingate Capital
Software Engineering
About the role
TL;DR
Provides expert-level support for production trading exchange environments, ensuring availability and stability.
- •We are looking for a skilled Application Support Engineer to join our Exchange Operations team supporting Nadex, a regulated derivatives trading exchange.
- •You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments.
- •Key Responsibilities Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments.
- •Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
- •Triage, troubleshoot, and drive resolution of production incidents, contributing to root cause analysis.
- •Monitor application and system performance, identify bottlenecks, and implement tuning recommendations.
- •Assist with version upgrades, deployments, and release validation.
- •Requirements 5+ years of experience managing or supporting mission-critical production software applications.
- •Strong working knowledge of Linux server operating systems.
- •Proficiency in scripting and automation (Bash and/or Python).
- •Hands-on experience with SQL and relational databases.
- •Demonstrated incident management and technical troubleshooting skills.
- •Willingness to work in a 24/7 rotational shift model.
Required skills
LinuxBashPythonSQL
Nice-to-have skills
GrafanaAWS
Domain expertise
fintech
Tech stack
LinuxBashPythonSQLGrafanaAWSEC2S3