AI Solutions Engineer
Bolna AIVoice AI company
Bangalore, IndiaMid
Y Combinator
General Catalyst
Upekkha
Blume Ventures
Orange Collective
Pioneer Fund
Data & AI
About the role
TL;DR
Design and improve voice agents for various industries.
- •You're the person who makes our voice agents actually sound good and actually work for real customers.
- •As an AI Solutions Engineer, you'll sit at the intersection of our product and our customers.
- •Key Responsibilities Write, test, and iterate on system prompts for voice agents across industries like D2C, fintech, healthcare, and logistics Listen to real call recordings, identify where agents fail, and fix them Build conversation flows and call pathways for new customer deployments Help onboard new customers-understand their use case, set up their agent, and get it live Red-team agents-try to break them, find edge cases, and make them bulletproof Requirements You've spent serious time prompting LLMs-not just casually, but to actually build or solve something You're obsessive about language-you notice when a sentence sounds off, robotic, or unclear You can think from the customer's perspective and the end-user's perspective at the same time You're comfortable with ambiguity and can make decisions without a full playbook Strong written and verbal communication in English
Required skills
LLMs
Nice-to-have skills
NLPPythonCustomer Service
Domain expertise
fintechhealthcareecommercelogistics
Tech stack
LLMs