Operations Lead — Taiwan
BinanceCryptocurrency Exchange company
Taipei, TaiwanLead
Operations & Strategy
About the role
TL;DR
Lead operations and customer service for Binance in Taiwan, focusing on regulatory compliance and process improvement.
- •Binance is seeking an Operations Lead for Taiwan to act as the key local contact for regulatory matters and to translate requirements into actionable plans for various teams.
- •This role involves ensuring operational consistency and compliance within the Taiwanese market.
- •Key Responsibilities Act as the key Operations and Customer Service contact for local regulatory matters.
- •Translate regulatory requirements into clear actions for Customer Service Taiwan and other teams.
- •Review and localize operational policies, SOPs, and customer communication templates.
- •Monitor daily operations and manage operational tickets within SLA.
- •Provide guidance and training to Customer Service teams and coordinate with internal BUs for new product launches.
- •Requirements 5+ years of experience in operations, customer support operations, fintech, financial services, crypto exchange, payments, or other regulated industries.
- •Strong understanding of the regulatory and business environment in Taiwan.
- •Experience coordinating with regulators, Compliance, Legal, CS, Product, and cross-functional teams.
- •Proven experience in SOP review, process localization, and issue escalation.
- •Professional fluency in Mandarin Chinese and English.
Required skills
Compliance ManagementRisk ManagementContract ManagementVendor ManagementProject Management
Nice-to-have skills
SQLPython
Domain expertise
cryptofintech
Tech stack
SQLPython