Senior Manager, Technical Services & Partner Operations
BeviSmart Water company
BostonSenior
Bessemer Venture Partners
Horizons Ventures
Techstars
Cowen Sustainable Investments
Trinity Ventures
Operations & Strategy
About the role
TL;DR
Leads technical partner operations and technical services teams at Bevi.
- •Join Bevi's Technical Services leadership team to drive customer success and partner operations.
- •Key Responsibilities Lead and develop a team of Technical Partner Managers.
- •Develop and maintain relationships with Partner Service Managers.
- •Drive key partner relationship initiatives and QBRs.
- •Provide strategic leadership and oversight of T1 and T2 Technical Services teams.
- •Partner with Product and Engineering to relay critical field insights.
- •Requirements Bachelor’s degree or equivalent; 10+ years of experience in technical services, partner management, or account relationship organizations.
- •Demonstrated success leading both partner-facing and internal support functions.
- •Data-driven with strong analytical skills.
Required skills
Engineering ManagementStrategic PlanningCustomer ServiceProject Management
Nice-to-have skills
Technical LeadershipCross-functional LeadershipChange ManagementVendor ManagementContract Management
Domain expertise
ecommerce