Solutions Delivery Manager
BenchlingR&D Platform company
Boston, United StatesManager
Fidelity Investments
Sequoia Capital
Altimeter Capital
Tiger Global Management
Benchmark
Lone Pine Capital
Product
About the role
TL;DR
Manage Benchling solution development and delivery for customer success.
- •The Solutions Delivery Manager ensures Benchling solution development, coverage, efficacy, quality, and enablement within the Customer Experience team.
- •This role translates product capabilities into effective solutions for customer scientific use cases and operationalizes best practices across the CX organization.
- •Key Responsibilities Navigate a budding product area through to market adoption.
- •Serve as a key advisor on customer accounts as an expert in the scientific and product space.
- •Deliver services and oversee engagements to ensure high-quality solutions.
- •Build a roadmap of solution assets for the broader CX organization.
- •Train and educate the broader CX organization on solutions and best practices.
- •Requirements Fluency in medicinal chemistry or PD chemistry.
- •Fluency in a chemistry-focused lab informatics tool.
- •Experienced customer experience professional with a strong track record.
- •Excellent oral and written communication skills. 6+ years of lab experience in medicinal chemistry, PD chemistry, or a related field.
- •Bachelor's degree in chemistry or life sciences.
Required skills
PythonSQLGitLinuxJiraConfluenceNotionSlackExcelPowerPointProduct ManagementCustomer SuccessImplementation Management
Nice-to-have skills
JavaScript
Domain expertise
biotech
Benefits & perks
Hybrid work arrangement
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceNotionSlackExcelPowerPoint