Senior Manager, Customer Success
Shield AIAutonomous Systems company
Dallas, United StatesManager
Andreessen Horowitz
L3Harris
Hanwha Asset Management
U.S. Innovative Technology Fund
Washington Harbour Partners
Riot Ventures
Sales & Account Management
About the role
TL;DR
Lead and scale the Customer Success function for aircraft customers, ensuring mission value and operational readiness.
Required skills
Customer SuccessAccount ManagementCustomer OnboardingProgram ManagementProject ManagementCustomer ServiceSalesforceJiraConfluence
Nice-to-have skills
TableauPower BI
Domain expertise
aerospacedefensegovernment
Tech stack
SalesforceJiraConfluenceTableauPower BI