Enterprise Customer Success Manager
ControlUpDigital Employee company
United StatesSenior
Jerusalem Venture Partners
K1 Investment Management
Hercules Capital
High House Investment
Climate First
Sales & Account Management
About the role
TL;DR
Ensure strategic customers achieve outcomes with ControlUp and guide them through optimizing their experience.
- •Key Responsibilities Manage enterprise customer portfolio.
- •Proactively identify and mitigate account risks.
- •Guide customers to optimize ControlUp usage.
- •Collaborate with internal teams for customer success.
- •Build stakeholder relationships and advocate for customers.
- •Requirements Excellent communication skills.
- •Experience in EUC or similar software company.
- •Critical thinker and problem solver.
- •Strong stakeholder relationship building skills.
- •Positive attitude and customer-centric mindset.
Required skills
Customer ServiceProject ManagementBusiness DevelopmentSalesAccount Management
Nice-to-have skills
A/B TestingProduct ManagementProduct StrategyGo-to-MarketFeature PrioritizationCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth Strategy