Technical Support Engineer - PrivacyPro
ProtenusHealthcare Compliance company
United StatesMid
F-Prime Capital
Transformation Capital
Providence Ventures
Kaiser Permanente Ventures
Arthur Ventures
Lionbird
Software Engineering
About the role
TL;DR
Provide technical and network problem resolution to end-users by diagnosing issues and guiding them through solutions.
- •Bluesight is seeking an energetic Support Engineer to provide technical and network problem resolution to end-users.
- •This role involves diagnosing issues, guiding users through solutions, and assisting with IT questionnaires and assessments.
- •Key Responsibilities Answer inbound phone calls and respond to customer emails.
- •Assist customers with technical issues related to Bluesight products.
- •Analyze application data and ensure accuracy with resolutions.
- •Resolve issues while maintaining high customer satisfaction.
- •Occasional overnight on-call rotation coverage.
- •Requirements 2-5 years of experience troubleshooting SaaS applications, systems, and networks.
- •Strong proficiency in Excel and SQL for data analysis.
- •Experience with database systems and querying, MongoDB preferred.
- •Strong analytical and problem-solving skills.
- •Professional and polite demeanor.
Required skills
SQLMongoDBExcel
Domain expertise
healthcare
Tech stack
ExcelSQLMongoDB