Team Manager, Client Success - APAC
BazaarvoiceE-commerce Solutions company
Sydney, AustraliaManager
Battery Ventures
First Round Capital
Thomas H. Lee Partners
Marlin Equity Partners
Austin Ventures
Constantin Partners
Sales & Account Management
About the role
TL;DR
Lead and manage the APAC Client Success team, driving retention and expansion for enterprise and mid-market accounts.
- •Bazaarvoice is seeking an experienced Customer Success leader to run their APAC Client Success Strategic Team for a defined 12-month engagement covering maternity leave.
- •This is a second-line leadership role managing a team of approximately 9 people across Enterprise and SMB/mid-market segments.
- •Key Responsibilities Lead, mentor, and motivate Client Success Managers and a CS Manager, providing actionable feedback using data.
- •Own retention, renewal, and expansion outcomes across both Enterprise and SMB/mid-market portfolios.
- •Guide teams in architecting account strategies to improve usage, adoption, and customer health.
- •Personally hold executive client relationships (VP and C-suite) and serve as an escalation point for client challenges.
- •Ensure continuity by taking a structured handover and maintaining/evolving team playbooks.
- •Requirements 10+ years of experience with at least 2 years of management experience.
- •Proven track record of managing enterprise-level customer portfolios and exceeding retention targets.
- •Experience leading or coaching Customer Success professionals, with a strong advantage for experience managing another people-manager.
- •Demonstrated ability to hold executive-level client relationships and cultivate productive executive champions.
- •Proficiency in modern CS and CRM tooling (e.g., Gainsight, Salesforce, Gong, or equivalents).
Required skills
Customer SuccessAccount ManagementSalesforce
Domain expertise
ecommerceretailmartech
Tech stack
Salesforce