Deployment Operations Associate
Base Power CompanyEnergy company
Austin, United StatesMid
Operations & Strategy
About the role
TL;DR
Coordinate field service activities and manage post-installation needs.
- •Key Responsibilities Schedule and coordinate field service with customers and internal teams.
- •Proactively communicate with customers throughout the post-installation process.
- •Manage incoming requests from multiple departments, prioritizing based on urgency.
- •Track progress and flag potential delays in field service activities.
- •Monitor and analyze field service resolution times for efficiency.
- •Requirements 2+ years of experience in project coordination within relevant fields.
- •Strong organizational and time management skills.
- •Strong problem-solving skills and ability to address potential roadblocks.
- •Ability to track and analyze data to identify trends and improve processes.
- •Excellent written and verbal communication skills.
- •Experience scheduling and coordinating with external stakeholders.
- •Proficiency in managing documentation and utilizing online portals.
Required skills
Project ManagementCustomer Service