Senior Client Success Manager - Creator & Brand Partnerships (9-month Contract)

Manage brand accounts and drive growth for enterprise clients.

• •Manage a portfolio of brand accounts across enterprise fashion and consumer goods clients.
• •This is a 9-month fixed-term contract providing delivery cover during a period of rapid growth.
• •Key Responsibilities Keep clients, grow them, and run delivery cleanly.
• •Keep the team aligned, operating efficiently through better systems and technology.
• •You are the connective tissue between Sales, Strategy, Campaigns, Paid, and Product.
• •Lead the Relationship: Own client relationships across launches, seasonal campaigns, and always-on programmes.
• •Multi-thread across teams.
• •Have direct conversations when performance needs to improve.
• •Turn Insight into Strategy: Translate data into clear, actionable plans using AI to move from raw numbers to narrative faster.
• •Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means.