Customer Operations Lead

Lead global strategy for merchant team enablement and operations.

• •Build and execute the end-to-end strategy for enablement & operations of the merchant team.
• •Key Responsibilities Own the global strategy for merchant team enablement.
• •Design and scale high-velocity workflows and operational standards.
• •Lead the end-to-end knowledge strategy.
• •Own how merchant-facing teams are prepared for every product change.
• •Define and execute the learning strategy across the merchant organization.
• •Requirements 3+ years in Consulting, Operations, or Chief of Staff roles.
• •Experience in SaaS, e-commerce, or product-led environments.
• •High-level thinking + strong operational execution.
• •Process design, systems thinking, and workflow optimization.