Support Automation Engineer I

Resolve technical support tickets using software engineering and AI.

• •The Support Automation Engineer is responsible for efficiently resolving technical support tickets by applying software engineering principles and AI-assisted technologies.
• •Key Responsibilities Resolve the root cause of technical problems escalated from client-facing teams Stay up to date on product training and technical knowledge Ensure proper internal tagging and administration to identify support drivers for the product team Communicate and escalate emerging issues with Engineering (SRE) and Product teams via approved escalation paths Share feedback with Support Specialists and Team Leads for specific tickets that could have been resolved by Tier 1 but were escalated to Tier 2 Requirements Exceptional written and verbal business English, with the ability to communicate clearly and professionally with both technical and non-technical audiences.
• •A Computer Science degree (or equivalent).
• •Minimum of 2 years of