Technical Account Manager

Lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption.

• •Outtake is looking for a Technical Account Manager to lead customer-facing engagements and ensure successful delivery from pilot to long-term adoption.
• •Key Responsibilities Partner with sales team to understand customer goals, gather technical requirements, support pilots, and deliver tailored demos Own customer environment deployment and post-sale technical execution, including platform spin-up, prompt engineering, and configuration Serve as the primary technical point of contact for customers, managing expectations and guiding them through product capabilities and evolution Lead customer onboarding and enablement to drive adoption and monitor health signals to proactively identify risks, new revenue opportunities, and next steps Capture and share customer insights, best practices, and recurring patterns to educate internal teams and improve product and process scalability Requirements 4+ years of experience in customer-facing technical roles such as account management, solutions engineering, or customer success Strong technical aptitude with the ability to deploy, configure, and troubleshoot platforms Experience working directly with enterprise customers, including a variety of technical and non-technical stakeholders Excellent communication skills with the ability to explain complex concepts clearly and confidently Highly organized and capable of managing multiple customer engagements at once Natural curiosity and genuine passion for product excellence and continuous improvement Willingness for occasional (~1-2x quarterly) travel to customer sites for check-ins and relationship-building