About the role
Provide technical guidance and solutions to customers post-sales.
- •Deepgram is seeking a talented, support-focused Solutions Architect to join their Applied Engineering team.
- •This role involves engaging with customers to solve complex technical challenges and build scalable solutions that enhance support infrastructure.
- •Key Responsibilities Own complete post-sales customer engagements, providing direct technical guidance and solutions.
- •Lead the technical resolution of complex customer support issues, serving as an escalation point.
- •Design and implement systematic improvements to support processes and infrastructure.
- •Create automated solutions and self-service tools to address common customer needs.
- •Requirements Strong engineering background to resolve sophisticated technical issues.
- •Ability to create repeatable solutions and develop automation.
- •Comfortable adopting new models and modes quickly, integrating AI into workflows.
- •AI-first mindset with comfort using and experimenting with advanced AI tools.
Match insights
Level:Senior