Regional Manager, Customer Success

Manage and mentor a team of Customer Success Managers across AMER regions.

• •10 CSMs and an assigned list of accounts across AMER regions.
• •Key Responsibilities Own and manage key accounts, ensuring health and success with our product.
• •Manage, mentor, and develop a distributed team of Customer Success Managers.
• •Define and execute regional Customer Success strategies in alignment with the global vision.
• •Partner with the Global Director of Customer Success to set goals and track performance metrics.
• •Support CSMs in high-value strategic account management, ensuring customer adoption and retention.
• •Requirements 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience.
• •Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting.
• •Operational excellence in process design, forecasting, and metrics tracking.
• •Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies.