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About the role
Manage and grow a portfolio of small to mid-sized customers.
- •Apaleo is seeking a Customer Success Manager to manage and grow a portfolio of small to mid-sized customers, helping them maximize value from the Apaleo platform throughout their lifecycle.
- •Key Responsibilities Own a portfolio of small to mid-sized hospitality customers, supporting them from onboarding to expansion.
- •Drive customer value by improving operational workflows, reporting accuracy, and revenue KPIs.
- •Act as the main point of contact for product-related questions, including booking logic, reporting, and integrations.
- •Proactively identify risks and opportunities to improve retention, adoption, and expansion outcomes.
- •Requirements 2-5+ years of experience in Customer Success, Account Management, Onboarding, or similar customer-facing SaaS roles.
- •Experience owning a defined portfolio of customers.
- •Strong understanding of SaaS customer lifecycle management.
- •Excellent communication and interpersonal skills.
Match insights
Level:Mid