Manufacturing Success Manager

Ensure successful adoption and utilization of software solutions by clients.

• •First Resonance is seeking a dynamic individual to join our team as a Manufacturing Success Manager.
• •This role involves building strong relationships with customers, understanding their needs and challenges, and guiding them towards maximizing the value they derive from our products.
• •Key Responsibilities Customer Onboarding: Project manage the onboarding process for new clients.
• •Relationship Management: Develop and maintain strong relationships with key stakeholders at client organizations.
• •Product Adoption: Proactively engage with clients to drive product adoption and usage.
• •Customer Advocacy: Advocate for the needs and requirements of customers internally within First Resonance.
• •Renewals and Expansion: Work closely with the sales team to identify opportunities for contract renewals and expansion.
• •Issue Resolution: Act as a liaison between customers and internal technical support teams.
• •Training and Education: Conduct training sessions and workshops for clients.
• •Requirements Bachelor's degree in Business Administration, Marketing, Engineering, or related field.