Conversational Designer, APAC
CrestaContact Center company
AustraliaSenior
Andreessen Horowitz
Greylock Partners
Sequoia Capital
World Innovation Lab
Qatar Investment Authority
Accenture
Data & AI
About the role
TL;DR
Design and deploy AI conversation models for customer experience in APAC.
- •As the Founding Conversational Designer for APAC, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region.
- •You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.
- •Key Responsibilities Own end-to-end AI delivery projects across APAC, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact Requirements Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders Demonstrated project management experience, including managing multiple complex workstreams simultaneously Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment 2+ years of experience in conversational design, conversational AI, bot development, or related fields Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences
Required skills
NLPLLMsLangChainProject Management
Nice-to-have skills
PythonJavaScriptOpenAI APIAnthropic APIGemini API
Domain expertise
ai
Benefits & perks
Comprehensive medical, dental, and vision coverage, Paid parental leave, Remote work setup budget, Monthly wellness and communication stipend, 20 days of vacation time, Bonus, Equity
Tech stack
PythonJavaScriptNLPLLMsOpenAI APIAnthropic APIGemini APILangChain