About the role
Lead and operate Benefits Labs to govern operational change using AI-native systems.
- •Lead and operate Benefits Labs to govern how Gusto tests, validates, and scales operational change using AI-native systems.
- •Key Responsibilities Own AI-powered intake, triage, and routing for incoming work.
- •Run pilot governance with metrics, checkpoints, and recommendations.
- •Design and extend agent, automation, and workflow architecture across the Labs lifecycle.
- •Improve pilot design quality and convert systemic problems into scalable workflows.
- •Requirements Experience building or operating AI-driven automations and workflows.
- •Strong governance and pilot/pilot-run experience across operations.
- •Ability to measure and synthesize evidence for leadership decisions.
- •Cross-functional collaboration with product, engineering, and leadership.
Match insights
Level:Lead