Director, Staffing Transformation & Operations
Included HealthVirtual Care company
Remote
Greylock
The Carlyle Group
Venrock
Harrison Metal
Revelation Partners
About the role
- •As our Director, Staffing Transformation & Operations, you will lead a critical transformation in how Member Care scales across staffing strategy, workforce management, vendor strategy, and AI enablement.
- •This transformational leader will own the multi‑year staffing strategy for Member Care.
- •You will lead the evolution of our staffing model, the intentional use of outsourced partner capacity, and the way AI, automation, and human-in-the-loop workflows improve productivity and service delivery.