Principal Customer Success Manager

Manage strategic customer relationships and drive measurable impact.

• •The Principal CSM will manage Assort's largest and most strategic customer relationships, guiding them from initial adoption through measurable impact.
• •Key Responsibilities Own Assort's most strategic accounts through the entire customer journey Be a strategic advisor on agentic AI Diagnose and solve with data Be the voice of the customer Build scalable systems Requirements Expert customer success or account manager experience Ability to operate with autonomy Strong strategic and operational execution skills Deep understanding of AI in healthcare Excellent communication and mentoring skills