Sr. AI Systems & Solutions Architect, Customer Success
KlaviyoCRM, Email company
Boston, United States$112,000 - $168,000 USDSenior
Employee Stock Option Fund
Irving Investors
Data & AI
About the role
TL;DR
Builds AI solutions for Customer Success, enabling smarter operations and greater impact.
- •Klaviyo is seeking an AI Solutions Architect to accelerate how our Customer Success organization leverages AI to operate smarter and deliver more impact.
- •This role sits at the intersection of applied AI, solutions architecture, and internal enablement.
- •Key Responsibilities Partner with Success leaders to identify high impact areas that could benefit from AI or automation.
- •Build AI-powered prototypes and workflows using Claude, LLMs, and modern AI development platforms.
- •Design and connect AI systems using APIs, MCPs, automation platforms, and internal data sources.
- •Create clear documentation, implementation guides, and best practices that enable teams to effectively build and adopt AI solutions.
- •Lead enablement sessions, workshops, and office hours to grow AI fluency.
- •Requirements A systems thinker with a strong technical foundation and a passion for solving business problems with AI.
- •Experienced building AI-powered prototypes using LLMs and modern AI tools, with an understanding of APIs and system integrations.
- •A strong communicator who can translate technical concepts, create clear documentation, and enable others to adopt AI effectively.
- •Comfortable partnering with engineering teams to scale successful solutions into production when needed.
Required skills
Anthropic APILangChainLLMsREST APIPythonJavaScriptProgram ManagementProject ManagementCustomer Success
Nice-to-have skills
OpenAI API
Domain expertise
ecommerceaiproductivity
Tech stack
PythonJavaScriptOpenAI APIAnthropic APILangChainLLMsREST APIJiraConfluenceSlack