Quality Insights Lead
AxionQuality Management company
RemoteLead
Bessemer Venture Partners
Salesforce Ventures
Inspired Capital
Amplo
SE Ventures
Sales & Account Management
About the role
TL;DR
Drive customer value and retention by ensuring successful adoption and growth of Axion Ray's AI platform.
- •Axion Ray is seeking a Quality Insights Lead to join their Solutions team.
- •This role focuses on driving long-term customer value, retention, and expansion by supporting enterprise clients post-onboarding and ensuring their continued success through adoption and value delivery.
- •Key Responsibilities Serve as the primary point of contact for customers post-onboarding.
- •Monitor account health and platform usage to drive adoption and value realization.
- •Support customer issue resolution and partner with Sales, Product, and Engineering.
- •Translate customer goals into platform configurations and success plans.
- •Identify expansion opportunities and partner with Sales on renewal and upsell efforts.
- •Requirements 2-4 years of experience in customer success, solutions, consulting, or technical project delivery.
- •Strong data fluency and ability to generate insights from operational data.
- •Ability to drive projects forward in a structured environment.
- •Strong written and verbal communication skills, comfortable leading customer-facing conversations.
- •Experience managing and configuring SaaS platforms.
Required skills
Customer SuccessProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
LookerTableauSnowflakePostgreSQL
Domain expertise
aiproductivity
Benefits & perks
equity, health insurance, remote work, lunch stipend
Tech stack
LookerTableauSnowflakePostgreSQL
