Account Manager
AvocaAI-powered Customer company
New York, United StatesMid
Meritech Capital
General Catalyst
Kleiner Perkins
Amplify Partners
Y Combinator
Nexus Venture Partners
Sales & Account Management
About the role
TL;DR
Drive customer retention and expansion as an Account Manager at Avoca.
- •Account Managers at Avoca are strategic partners to our customers, driving retention, expansion, and on-time renewals across their portfolio.
- •Key Responsibilities Own a book of mid-market home service accounts Build and deepen relationships with key stakeholders Lead quarterly and executive business reviews Identify, develop, and close upsell and cross-sell opportunities Partner with Sales, Implementation, and Product teams Requirements 7-10 years of account management or customer success experience Proven track record of meeting or exceeding NRR, GRR, or expansion targets Experience navigating complex, multi-stakeholder accounts Strong commercial instincts Excellent communication and presentation skills
Required skills
Customer ServiceBusiness DevelopmentSalesAccount Management