Service Delivery Manager
AstronomerData Orchestration company
New York, United States$130,000 - $140,000Manager
Bain Capital Ventures
Salesforce Ventures
Insight Partners
Meritech Capital
Venrock
J.P. Morgan
Product
About the role
TL;DR
Manage customer engagements to ensure smooth delivery and customer success.
- •As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer’s Professional Services team, helping accelerate and de-risk customer outcomes by ensuring delivery engagements run smoothly and remain focused on meaningful progress.
- •Key Responsibilities Manage a portfolio of customer engagements, maintaining visibility across both active work and broader account initiatives Facilitate engagement cadences with customers to track progress, align priorities, and maintain delivery momentum Develop and maintain project plans outlining milestones, timelines, and responsibilities Work with customers to identify and maintain a backlog of technical initiatives that support platform adoption Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects Requirements 5 years min experience in project management, professional services delivery, technical program management, or similar roles in a SaaS or technical services environment Experience building and managing project plans for technical or software implementation projects Ability to manage multiple concurrent customer engagements and coordinate work across technical stakeholders Strong organizational, communication, and stakeholder management skills Comfortable working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Required skills
Project ManagementCustomer OnboardingImplementation ManagementJiraConfluenceSlack
Domain expertise
developer-toolsai
Benefits & perks
bonus, equity, comprehensive benefits package
Tech stack
AirflowGitLinuxJiraConfluenceSlack