Startup Customer Success Manager - Americas
AshbyRecruitment Software company
RemoteMid
Thrive Capital
Founders Fund
Y Combinator
Elad Gil
Jeff Weiner
Lee Fixel
Sales & Account Management
About the role
TL;DR
Manage customer success for early-stage startup clients, focusing on onboarding and retention.
- •{"about_the_role": " Ashby is seeking a Startup Customer Success Manager to join their growing team.
- •This role will focus on serving early-stage customers, helping them build hiring excellence into their organizations by providing programmatic support, high-quality onboarding materials, documentation, and e-webinars.
- •The ideal candidate will be a subject matter expert who enjoys problem-solving and creating comprehensive solutions for complex challenges. ", "key_responsibilities": ["Serve as the main point of contact for a book of startup customers, managing inquiries via shared inbox and customer calls.", "Create high-quality onboarding materials, documentation, and e-webinars to enable customer independence.", "Take ownership of medium and large projects core to the team's operations, such as building in-app onboarding experiences or developing live webinar series.", "Partner long-term with customers to drive best practices in revenue retention and Ashby utilization."], "requirements": ["2+ years of customer-facing experience supporting a complex and rapidly evolving product.", "Proven ability to become a subject matter and product expert, assisting customers with complex challenges.", "Skilled in defining problem scope, creating comprehensive solutions independently and collaboratively.", "Keen attention to detail, ensuring thorough, clear, and empathetic communication.", "Strong written and verbal communication skills, effectively communicating with diverse user groups."]}
Required skills
Customer SuccessCustomer OnboardingProject ManagementCommunicationProblem SolvingStakeholder ManagementAnalytical ThinkingCritical Thinking
Nice-to-have skills
Product ManagementSalesforceHubSpotCRM
Domain expertise
developer-toolsproductivity
Benefits & perks
10-year exercise window for stock options, Unlimited PTO with four weeks recommended per year, Twelve weeks of fully paid family leave in the US, Generous equipment, software, and office furniture budget, $100/month education budget, Top-notch health insurance for you and your dependents (US)
Tech stack
PythonJavaScriptTypeScriptNode.jsReactVue.jsAngularNext.jsSvelteHTMLCSSTailwindReduxGraphQLjQueryBootstrapSassMaterial UIChakra UIWebpackViteDjangoFlaskFastAPISpringExpressRuby on Rails.NETASP.NETNestJS
